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Frequently asked questions
Multiple problems are being encountered on my device, are there any repair bundles that you offer?
If my iPhone is semi-assembled can I still send it to you for finishing the repair job?
Are there any kind of repair services available for other phones too?
What if I want to get an iPod or any other Apple product repaired?
Am I supposed to checkout online to mail in a phone for repair at your store?
Do you render any warranty on the repairs you provide?
Mail In Repairs and Shipping
Where do I send mail in repairs to?
Will you need my SIM card to test the phone?
Am I supposed to share my pass code with you?
Is there a way you bill my shipping account with FedEx or UPS for return shipping?
What if I am not comfortable buying a part for repair service on the website? Are there any other ways by which I can pay?
Water Damage Service
I dropped my phone in liquid that was not water, should I send it in for the water damage service?
What should I do if my device falls in water or another liquid?
My device fell into water, should I let it dry out to see if works before I send it in?
My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service?
How Long does water damage repair generally take?
What if you are unable to save my water damaged device?
Do you offer a warranty on the water damage service?
What does this warranty cover?
Glass & LCD Replacement Service
My phone's touch has become unresponsive since the time I have dropped it on floor, does the glass repair fix this issue?
How do I get to know if I need the LCD repair or not?
The glass on my phone is completely shattered, is the glass replacement service all I need?
Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter. Also, we are partnered with Ocamaster, so that we are able to only replace your glass without changing out your original LCD. Many of our competitors are not able to refurbish in this manner, which saves you hundreds of dollars! Please feel free to call us at 903-617-6251 and we can explain this distinction to you further.
Do you offer a warranty on screen repair services?
What about the authenticity of the Apple parts? Are they orginial or OEM?
Are there any retail locations that I can bring my device to for repair?
Is there a need of an appointment to bring my device into one of your repair locations?
*Limited lifetime warranty covers parts and labor without any physical damage. If there are any signs of physical damage caused by the customer during our diagnostics, the warranty will not cover this damage. The warranty covers defects caused by our part or labor job only.