Question 1

If my iPhone is semi-assembled can I still send it to you for finishing the repair job?

Accepted Answer

That is completely fine. For this you need to purchase the diagnostic service and send your phone in. You will receive a call from one of our team members who will quote the rate before beginning any work on your iPhone.

Question 2

Are there any kind of repair services available for other phones too?

Accepted Answer

Yes, sure there are! All you have to is, browse our 'Repair Services' section.

Question 3

Multiple problems are being encountered on my device, are there any repair bundles that you offer?"

Accepted Answer

Yes, we do. You can give a call at 903-617-6251 for any service related query.

Question 4

Am I supposed to checkout online to mail in a phone for repair at your store?

Accepted Answer

We will always recommend you to checkout on line prior to sending in your phone. Checking out online prior to sending in your phone helps us smoothen the repair process as we will have easy access to your information thereby preventing any further delay. If you would prefer to send in your iPhone without purchasing a service online, we would appreciate if you include your contact information and a brief explanation of the issue(s) you are experiencing with the iPhone. This will help us minimize any repair delays and return your phone as fast as possible.

Question 5

What if I want to get an iPod or any other Apple product repaired?

Accepted Answer

In addition to iPhone repairs, we offer a wide varitey of iPod, iPad, and Mac repairs. If you are interested in a repair please contact us at 903-617-6251 or browse our repairs section.

Question 6

Do you render any warranty on the repairs you provide?

Accepted Answer

Yes, a limited lifetime warranty is offered.

Question 7

Will you need my SIM card to test the phone?

Accepted Answer

Not at all. We have our own SIM cards to test the phone with. So we won't be needing your sim card.

Question 8

What if I am not comfortable buying a part for repair service on the website? Are there any other ways by which I can pay?

Accepted Answer

If you want to arrange other forms of payment please call us at 903-617-6251 and we would be happy to assist you.

Question 9

Am I supposed to share my pass code with you?

Accepted Answer

Yes you will have to tell us your pass code because if there is a pass code on the phone it hinders our ability to test all the functions of the device. Please provide your pass code with the device when you send it in for repair.   If you do not wish to provide your pass code, certain device functions including but not limited to; the camera, wifi and bluetooth cannot be tested and cannot be guaranteed.

Question 10

Where do I send mail in repairs to?

Accepted Answer

Please ship your phone to our mail in service location at:   SmartPhone ER 5225 S. Broadway Ave, Next to Jimmy John's Tyler, TX 75703   Please include your name and/or order number with the phone so that we can quickly locate your order and begin the repair when it arrives at our repair facility. Once the phone has been repaired, we will return it to shipping address that was specified during checkout.

Question 11

Is there a way you bill my shipping account with FedEx or UPS for return shipping?

Accepted Answer

Yes, there is. We would appreciate if you call us at 903-617-6251 to make the proper arrangements. Note that we are not responsible for packages lost in transit back to the customer if they supply their own shipping label or shipping account.

Question 12

My device fell into water, should I let it dry out to see if works before I send it in?"

Accepted Answer

Though the device can sometimes begin working again on its own after water damage, it is very uncommon and not a likely outcome. It is more likely that corrosion and residue deposits will begin to form on the logic board making the repair process more difficult. We recommend sending the device in as soon as possible even if it is still wet as our chance at repairing the device increases substantially the sooner we receive it.

Question 13

I dropped my phone in liquid that was not water, should I send it in for the water damage service?"

Accepted Answer

Absolutely. Though the salt in salt water is very corrosive and can be very damaging to electronic devices, there is no reason to not send in your device in for a water damage repair. Our success rate on salt water damage is lower than that of a device that has been dropped in other liquid but there is still a good chance that is can be repaired, and if it cannot you will pay nothing so there is nothing to lose.

Question 14

How Long does water damage repair generally take?

Accepted Answer

Water damage repair generally takes between 24 and 72 hours to complete depending on the level of damage. This estimate can vary however depending on the extent of the damage to the logic board and other components.

Question 15

What should I do if my device falls in water or another liquid?

Accepted Answer

First and foremost, do not attempt to turn the phone on as that can cause a serious short circuit. Next send the device in for our water damaged service. Our chance at repairing the phone increases substantially the sooner we receive it.

Question 16

My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service?"

Accepted Answer

Yes. Though only one function may not be working, it could be caused by a variety of things. For example, if your home button is not functioning properly, the issue may be caused by the home button flex, the lower dock connector assembly, the Logic board, or any combination of the three since the phone was water damaged. If the device has not been water damaged, a home button issue is almost always caused by the home button flex, however since the phone has been water damaged, standard rules do not apply. This why we offer a water damage service specially tailored for water damaged devices.

Question 17

What if you are unable to save my water damaged device?

Accepted Answer

If we are unable to repair your water damaged device for any reason, your payments will be refunded minus the cost of return shipping and your phone will be returned. If your device could not be repaired and you do not want the phone back or do not wish to pay for return shipping, we will be happy to recycle the device at our repair facility.

Question 18

Do you offer a warranty on the water damage service?

Accepted Answer

Our water damage repair service includes a 30-day warranty so if you experience any water related issues caused by the initial water damaged within 90-days, you are covered.

Question 19

What does this warranty cover?

Accepted Answer

Our 30-day warranty covers any issues caused by the initial water damage that was repaired. The warranty does not include any subsequent water damage or further accidental damage to the device.

Question 20

My phone's touch has become unresponsive since the time I have dropped it on floor, does the glass repair fix this issue?"

Accepted Answer

Yes, any non responsiveness your phone is suffering due to a drop will be corrected with a replacement of your glass and digitizer. Please feel free to call us if you have any questions at 903-617-6251.

Question 21

The glass on my phone is completely shattered, is the glass replacement service all I need?"

Accepted Answer

Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter. Also, we are partnered with Ocamaster, so that we are able to only replace your glass without changing out your original LCD. Many of our competitors are not able to refurbish in this manner, which saves you hundreds of dollars! Please feel free to call us at 903-617-6251 and we can explain this distinction to you further.

Question 22

How do I get to know if I need the LCD repair or not?

Accepted Answer

If the actual screen of the phone is bleeding, white, or has any dead pixels then you need both the glass and LCD replaced on your device.

Question 23

Do you offer a warranty on screen repair services?

Accepted Answer

Yes, we offer a limited lifetime warranty* on all repairs that include screen repair services.

Question 24

What about the authenticity of the Apple parts? Are they orginial or OEM?

Accepted Answer

We would like you to know that Apple Inc. does not manufacture any parts as they are only a design and engineering company. The parts Apple uses in the iPhone are bought from Chinese vendors and assembled in China. Many of the parts we use come from the similar vendors in China. Furthermore, we have a unique advantage against our competitors when it comes to glass only repairs. This is because we are able to replace only your glass and retain your original LCD if your LCD is not broken to begin with.  This is because we use highly specialized equipment from Ocamaster, who is an industry leader we are fortunate to have partnered with.  This means that you always receive original quality repairs at the market's lowest prices, always!

Question 25

Are there any retail locations that I can bring my device to for repair?

Accepted Answer

We currently have locations throughout Tyler. If you are reaching out to us from another city or state, feel free to utilize our mail in service. We routinely service customers from all across the nation.

Question 26

Is there a need of an appointment to bring my device into one of your repair locations?

Accepted Answer

No appointment is needed. Simply stop by during our hours of operation and we will be happy to assist you with any repair needed.

South Broadway
Tyler, TX
(903) 617-6251

Southeast Loop 323
Tyler, TX
(903) 630-5364

East 5th Street
Tyler, TX
(903) 525-9614

South Jackson Street
Jacksonville, TX
(903) 339-3024

Troup Highway
Tyler, TX
(903) 787-8509

Highway 64
Tyler, TX
(903) 593-7676

Not able to find your desired answer?
Please don't hesitate to contact us.

iPHONE REPAIR

iPAD REPAIR

iPOD REPAIR

SAMSUNG REPAIR

CELL PHONE REPAIR

TABLET REPAIR

COMPUTER SERVICES

SEND AN EMAIL

Not able to find your desired answer? Please don't hesitate to contact us.

Not able to find your desired answer?
Please don't hesitate to contact us.